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Senior Desktop Support Tech - System Engineer

Compensation $50,000 to $65,000 Annually
Benefits Offered Medical/Dental
Employment Type Full-Time

Job Summary:

This position will provide system engineering support to clients of Voree IT Solutions., while operating a variety of on-premise and cloud-based network technologies. As a mid-level System Engineer, you will primarily be responsible for responding to device and client generated support tickets. These range from service requests (move, add, change, delete) to troubleshooting and break/fix tickets. Additional duties may include assisting with the network specific components of client on-boardings and disaster recovery tests.

Job Responsibilities:

  • 50% ticket-based service requests and break/fix
  • 50% other activities (on-boarding clients, on-site maintenance, infrastructure planning, etc.)
  • Part of team on-call rotation,
  • Valid Driver License and operable vehicle.
  • Requirements

Education and Experience:

  • Minimum 3 years of experience in a system engineer role, preferably in a managed service provider environment
  • Prior help desk support and/or customer service experience
  • Working experience with TCP/IP route/switch technologies
  • Working experience with network security technologies such as firewalls, routers, and VPNs including Cisco, and FortiGate firewall products
  • Strong knowledge of Microsoft Server, Office 365 and Azure admin.

Skills and Abilities:

  • Advanced understanding of operating system network administration (Microsoft Shop mainly)
  • History of clean and consistent network racking, cabling, and labeling practices
  • History of creating and maintaining robust network documentation (diagrams, port maps, etc.)
  • Excellent logical troubleshooting skills
  • Ability to contribute to a team as part of an on-call rotation
  • Ability to lift objects up to 50lbs
  • The following are not required but a plus
  • Industry vendor certifications (Microsoft, Cisco, FortiGate, etc.)
  • Experience with Microsoft Server 2003 and newer server environment
  • Experience with PowerShell, similar scripting languages
  • Experience with Hospitality POS solutions.

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

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